Shipping & Returns
Stapleton's Great Adventure Company's shipping policy is as follows: (Please see below for our Returns and Refunds Policy)
If you still have questions after reading the below please see our Shipping and Delivery FAQ section for additional information.
Within Canada: Orders over $100 Canadian (before tax) will receive free shipping via the courier of our choice (usually Canada Post Expedited) (excludes oversized products and delivery to Air Stage Post Offices). If you prefer another courier option, select it from the menu. If you choose to select another courier option from the menu, you will be billed the total shipping amount that is listed. Orders under $100 Canadian but greater than $40.00 will be charged a flat fee of $7.00 and will be shipped via the courier of our choice (usually Canada Post Expedited) (excludes oversized products and delivery to Air Stage Post Offices). For orders, less than $40.00 near actual shipping charges will apply based on the website's calculation.
United States: Free shipping on orders over $250 CAD some restrictions apply. Near actual shipping charges will apply based on the website's calculation. The buyer is responsible for all duties and taxes. Excludes oversized products.
Outside of North America: We will ship most products worldwide. Near actual shipping charges will apply based on the website's calculation. Buyer is responsible for all duties and taxes. Please note, that some items such as knives may be restricted.
Shipping Rates Summary
Destination | Order Amount | Shipping Price | Exclusions |
| Canada | Over $100 | Free |
|
| Canada | $40 to $100 | $7 | |
| Canada | Under $40 | Near Actual* | |
| USA | Under $250 | Near Actual* | |
| USA | Over $250 | Free |
|
| International | All | Near Actual* |
|
*Near Actual = shipping rate calculated by website.
Other Shipping Notes:
- Complete, in-stock orders, will be presented to the courier for delivery usually within 24 hours of the receipt of the order when possible (e.g. orders received Friday evening through Sunday morning will be shipped Monday morning).
- Orders placed with out-of-stock item(s) will be shipped as soon as the out-of-stock item(s) is received from our supplier by our warehouse. Orders will ship once the order is complete.
- The placement of an order containing an out-of-stock item triggers the process for Stapleton's Great Adventure Company to stock that item. Our warehouse receives most out-of-stock items within one to three weeks from the trigger date.
Our postal address is:
Stapleton's Great Adventure Company
5405 E Green Alder Way
Regina, SK S4V3M7
Canada
We can be reached by telephone at 1-800-757-9026 or 306-585-0003
Stapleton's Great Adventure Company's Returns and Refunds Policy
General Returns
We aim to please our customers, therefore we offer a full refund for merchandise returned in the same condition as when it was shipped (this includes packaging and tags). However, our return policy heavily incentivizes an exchange rather than a refund. To help maintain our tight margins and low prices we adjust the refund for the initial shipping cost, therefore, initial and return shipping charges will not be refunded. This may reduce your refund significantly (read below for more details).
To begin the return process please email sales@greatadventure.ca with the following questions answered:
What is the reason to return the item(s)?
Are you looking for an item exchange or refund?
Has the item(s) been used and are all tags/packaging attached?
Is the item(s) defective? – If so, please attach pictures of the defect.
Return for exchange:
We will send you a shipping label for you to print and return the item(s) to us. Once we receive the item(s) and ensure it is in original condition with all included tags we will ship you exchanged items. This process will incur a $7 shipping fee If the exchanged item(s) is equal to or above the original item(s) value. If the exchanged item(s) is below the original item(s) value, you will incur the full shipping fee (via regular parcel) as calculated on our website.
Return for refund:
We will send you a shipping label for you to print and return the item(s) to us. Once we receive the item(s) and ensure it is in original condition we will proceed with the refund. The refund will be the original amount with the outgoing shipping fee (via Regular Parcel) deducted twice (outgoing and incoming shipment) as calculated on our website.
We will provide a copy of the original shipping receipt upon request.
Please contact us at sales@greatadventure.ca before returning any items.
Defective Merchandise
Merchandise found to be defective shall be handled in accordance with the Manufacturer's Warranty. We will assist you with the warranty process of any items purchased from Stapleton's Great Adventure Company.
Please contact us regarding defective merchandise.
Our postal address is:
Stapleton's Great Adventure Company
5405 E Green Alder Way
Regina, SK S4V3M7
Canada
1-800-757-9026 or 306-585-0003
Discontinued Merchandise
All items that are marked prior season, discontinued, blow out, or any other term to indicate the item is no longer available; the product is considered final sale and cannot be refunded or exchanged.
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05/26/22